Privacy Policy

Who we are

www.loudcrowd.agency is published by Loud Crowd IT Ltd, trading as LoudCrowd (company number 10278925, registered office 3 Railway Court, Doncaster DN4 5FB; office: Courtwood House, Silver Street, Sheffield S1 2DD). We are the data controller for personal data collected through this website. Contact: info@loudcrowd.agency, 0114 697 4482.

What we collect and why

Free audit form: your website address and email address, plus the page you were on and the time.

Enquiry form: your name, email, the service you’re interested in and, if you give them, your phone number, website and a message, plus the page and time.

We use these to reply to you and, where you ask for one, to prepare an audit or proposal. Lawful basis: steps at your request before a contract (UK GDPR Article 6(1)(b)) and our legitimate interest in answering enquiries.

Where it goes: this site stores nothing itself. Each submission, together with your IP address, is passed to our sister site loudcrowd.digital (same company), which emails it to us through Brevo (our email provider): to our main mailbox, with a safety copy to a second LoudCrowd mailbox and, temporarily since 8 October 2026 while we fix a delivery problem, a copy to a Google Gmail mailbox we control. Your IP address, the page and the time are included in those emails. Submissions are automatically screened for spam patterns and labelled, but still delivered to a person; a hidden field silently discards automated submissions. If sending fails, the page offers you an email link to info@loudcrowd.agency pre-filled with what you typed, and the failed attempt (including your email address) is recorded in our hosting logs.

Retention: enquiry emails are kept as long as needed to deal with the enquiry and no longer than 12 months unless you become a client.

Cookies, analytics and advertising

• Nothing from Google loads until you choose. A banner offers Essential only or Accept all. If you choose Accept all, we load Google Analytics 4; Google may then set cookies and use the data for measurement under Google’s policies. We do not load Google Tag Manager, Google Ads tags or the Meta Pixel. If you choose Essential only, no Google script is requested at all.
• Your choice is kept in your browser’s local storage (lc-consent, with a timestamp) and is not sent to us. You can change it at any time with the Cookie settings link in the footer; withdrawing consent removes the Google cookies this site can reach and reloads the page without the tags.
• When you send a form or click a phone or email link, we record an event in Google Analytics (the type of form or link and the page), not your details.
• Fonts are loaded from Google Fonts, which receives your IP address when a page loads.
• This site has no comments, accounts, logins, uploads or embedded videos.

Who else processes your data

• Cloudflare: hosting; handles every request (IP address, browser details, page requested).
• loudcrowd.digital (Loud Crowd IT Ltd, on Cloudflare): receives and emails your submission.
• Brevo (Sendinblue SAS, France): delivers our notification emails.
• Google: Fonts (always), and Analytics only after consent; plus the temporary Gmail copy of enquiries.

Cloudflare, Google and Meta are global or US-based; transfers outside the UK rely on the UK’s adequacy regulations or standard contractual clauses. Brevo processes in the EU.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct or delete it, or object to our use of it. Email info@loudcrowd.agency. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Security and breaches

We use HTTPS throughout, limit who can access enquiry mailboxes, and would tell you and the ICO without undue delay if a breach affecting your data occurred and the law required it.

Changes

We update this page when the site’s processing changes, and change the date at the top.