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SEO FAQs

Thirty-three SEO FAQs, answered straight.

The questions clients actually ask, each answered in a few sentences you can act on. No gated PDF, no ‘it depends, book a call’. Where the honest answer is that you do not need us, that is what it says, so you can stop reading and get on with your day.

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The basics

What it is, why it matters, and whether it still works.

What is SEO?

SEO (search engine optimisation) is the work of getting a website higher in the unpaid search results for the terms your customers actually type. It breaks into three jobs: technical work so search engines can find and read your pages, content so those pages answer real questions, and authority so other sites and profiles back up that you exist and can be trusted. You are not paying per click, which is why it compounds over time and why it is slow to start.

Why is SEO important?

SEO is important because search is how most people find a business they do not already know, and the unpaid results below the ads take the majority of clicks on most searches. For a local business it is more concentrated still: the three map pack results take most local-intent traffic, so moving from fourth to third is worth more than moving from fifteenth to fifth anywhere else. The deeper reason is compounding. A page that ranks keeps producing enquiries without further spend, while advertising stops the day you stop paying.

Is SEO still relevant in 2026?

Yes, though the job has widened. AI overviews and assistants now sit above or in place of the blue links for a growing share of searches, which has cut clicks on some purely informational queries. What has not changed is that those systems pull their answers from ordinary web search, so a site that ranks is a site that gets cited. And commercial searches, where somebody is choosing who to hire, still end in a list of businesses.

What is the difference between SEO and PPC?

SEO earns unpaid rankings over months; PPC buys placement today and stops the moment you stop paying. PPC gets you enquiries this week and tells you fast which terms convert, which is worth having. SEO costs more up front in time and far less per enquiry over a two-year horizon. Run together they feed each other: three months of ad data shows exactly which terms turn into customers, and that is where organic content should aim.

How does Google decide what to rank?

Google crawls pages by following links, indexes the ones it can read and thinks worth keeping, then orders them when somebody searches. Ranking weighs how well a page matches the query, how useful and trustworthy it looks, how fast and usable it is, and what other sites say about it through links. Local searches add three factors of their own (relevance, distance from the searcher, and prominence), and distance is the only one you cannot work on.

What is the difference between on-page and off-page SEO?

On-page SEO is everything on your own website: page titles, headings, content, internal links, structured data and speed. Off-page SEO is everything that happens elsewhere: links from other sites, directory citations, reviews and press mentions. Start on-page every time. It is fully under your control, and paying for links to a badly structured site is money spent propping up something broken.

Timing and results

How long it takes, what moves first, and what a fair result looks like.

How long does SEO take to work?

Expect measurable movement in three to six months and meaningful enquiry growth from month six onwards. Local map pack results can move much faster, sometimes within weeks, because that work is usually finishing things nobody finished rather than beating a competitor. A new domain takes longer than an established one and a crowded market longer than a quiet one. Anyone promising page one in thirty days is aiming at terms nobody searches.

Why is my SEO not working?

The most common reasons, in order: the site is not actually indexed, the pages target nothing because their titles say "Home" and "Services", everything is squeezed onto one page instead of a page per service and place, or the campaign has not run long enough yet. A fifth reason worth taking seriously is that the work you are paying for is not being done. An invoice is not evidence of hours spent, so ask for the list.

What should I expect in the first three months?

Month one is usually audit and repair: fixing what is technically broken, rewriting titles, cleaning up citations and completing the Google Business Profile. Months two and three are content and structure: building the pages that will eventually rank and getting them indexed. Rankings usually start moving toward the end of that window, and impressions rise well before clicks do. Position 30 to position 15 is real progress that brings almost no traffic yet, so do not panic at the click graph.

How do I measure whether SEO is working?

On a small site, clicks are too noisy to read week to week, so track average position on your target queries in Search Console instead. Watch the count of queries sitting in positions one to three. That number moving off zero is the first hard evidence anything has changed. After that, look at enquiries attributed to organic in GA4, calls from your Google Business Profile, and impressions on non-brand queries, because those are the numbers that turn into revenue.

Will I lose rankings if I stop?

Not immediately, and not all of them. Technical fixes and existing content keep working, so a site usually holds position for months rather than falling off a cliff. What stops is progress. Competitors who keep publishing and earning links overtake you a little at a time, and rankings fade over quarters rather than weeks. Stopping is a fair decision to make; it just needs to be a decision rather than a surprise.

Cost and value

What it costs, what each band buys, and when to keep your money.

How much does SEO cost in the UK?

UK SEO retainers run from about £300 to £5,000 a month, and most competent small business work sits between £600 and £1,200. A local business competing in one town should budget £500 to £1,000; one competing across a county or a sector should budget £1,000 to £2,500. Below about £300 a month nobody is looking at your account by hand. The margin does not allow it, so what you are buying is automated reporting with a logo on it.

Why do SEO prices vary so much?

Because the price is really a number of hours multiplied by the seniority of whoever spends them. Two agencies quoting £800 a month can be doing twelve hours at £65 or four hours at £200, and both are telling the truth. The only comparison that works is to ask how many hours a month, who does them, and how they split between content, technical work and reporting. If the answer is vague, the hours probably are too.

Is cheap SEO worth it?

Below roughly £300 a month it is usually worse than doing nothing, because you pay for the look of activity and sometimes inherit a link profile that costs more to clean up later. If that is honestly your budget, spend the money on nothing and the time on your Google Business Profile. It is free, it is the highest-return hour in local marketing, and our full checklist is published without an email gate.

When should you not buy SEO?

Four situations. If you need leads this month, buy ads, because SEO cannot move that fast. If your website cannot convert the traffic it already gets, fix that first or you are paying to prove a point. If nobody searches for what you sell, no ranking will help. And if you cannot commit for at least six months, you will stop before the compounding starts and the whole outlay is wasted.

Should I be locked into a twelve-month contract?

Twelve-month terms are normal in UK SEO, and there is a fair reason: the work compounds and results lag the effort by three to six months, so neither side commits properly on a rolling monthly deal. What is not fair is a contract you cannot see the end of. Ask one question before signing, "what do I keep if I leave?", and the answer tells you which kind you are being offered.

Local SEO

The map pack, your Google Business Profile, and winning in your town.

What is local SEO?

Local SEO is the work that gets a business found when somebody nearby searches for what it sells, across two surfaces: the map pack (the three listings under a map above the ordinary results) and the localised organic results beneath it. They rank on different signals, which is why a business can sit first in the blue links and be invisible in the three-pack directly above. Most map pack work happens on your Google Business Profile, not your website, so it is quicker and cheaper than people expect.

How do I rank in the Google map pack?

Complete your Google Business Profile with the right primary category, make your name, address and phone number identical everywhere they appear online, build a steady flow of recent reviews, and give each place you work its own page on your website. Those four account for most of the movement most businesses ever see. Distance from the searcher is the one factor you cannot change, so prominence is where the effort pays.

How important are Google reviews for SEO?

Very, for local search specifically. Review count, average rating and recency all feed prominence, one of the three things Google weighs for local results. Recency matters more than people expect: ten reviews from 2021 read as a business that stopped trading. Two a month for a year is worth far more than twenty in a single week, which looks like exactly what it is and gets you nothing.

Do I need a separate page for every town?

For every town you seriously want work from, yes. Google ranks pages, not businesses, and one page listing six towns is a page about nothing in particular. The catch is that each page has to be genuinely different: different proof, different services up front, different FAQs. A batch of near-identical location pages with the town name swapped is a pattern Google’s helpful-content systems target, and the damage lands on the whole domain rather than just the thin pages.

Can I do local SEO myself?

A good chunk of it, yes. Completing your Google Business Profile properly, asking customers for reviews and replying to them are things an owner does better than an agency, because you know the business. What is hard to keep up alongside running a company is the ongoing half: building properly distinct location pages, auditing citations across dozens of directories, and keeping reviews coming past month three. That is usually where it stalls, and where paying somebody makes sense.

Technical and content

Crawling, indexing, keywords, links, and the things that break quietly.

Why is my website not showing up on Google?

Search "site:yourdomain.co.uk" first. If nothing comes back you have an indexing problem rather than a ranking one, and the two need different fixes. The commonest causes of a truly invisible site are WordPress’s "Discourage search engines" box left ticked after launch, a Disallow rule in robots.txt, or a stray noindex tag left over from staging. Each takes minutes to fix. If pages do come back, the site is indexed and the problem is that your pages are not targeting anything specific.

What is a crawler in SEO?

A crawler is a program that follows links around the web fetching pages so a search engine can index them; Google’s is called Googlebot. It finds your pages through links, your sitemap, and from having visited before. If it cannot reach a page, that page cannot be indexed and cannot rank, however good it is. Everything else in SEO assumes the crawler got there first, which is why a new site with no inbound links stays invisible.

How many keywords should a page target?

One primary term and a handful of close variations. A page trying to rank for six unrelated services convinces Google of none of them, because the signals contradict each other. If you offer six services, build six pages. The visitor wanted the one thing they searched for, not a list, so it converts better as well as ranking better.

Do backlinks still matter?

Yes, and they are still among the strongest ranking signals, but relevance beats volume and so does whether the link was earned. A handful of links from suppliers, trade bodies, local press and genuine partners outperforms hundreds of directory submissions. Buying links is the fastest way to acquire a problem that takes longer to clean up than it took to create, and you pay twice.

Do I need to blog for SEO?

Only if you have something commercially useful to say. Publishing to a schedule for its own sake produces thin content that waters down the site, which is worse than publishing nothing. What works is answering the questions customers actually ask before they buy (pricing, timescales, comparisons and problems), because those bring in people close to a decision rather than students doing homework.

Does page speed affect rankings?

Yes, though modestly. Core Web Vitals are a real signal, but they act as a tiebreaker between pages of similar relevance rather than beating a better answer. The stronger reason to care is commercial: more than half of local searches happen on a phone, often on a poor connection, and a page that takes six seconds loses a big share of visitors before rankings come into it at all.

Will changing my website hurt my rankings?

It can, and badly handled rebuilds lose more rankings than penalties do. The risk is almost entirely URLs changing without every old address redirecting to its new equivalent. Decide every destination before the build starts rather than compiling a redirect list afterwards, and check that every URL the search engines already know resolves to a 200 or a deliberate 301. Skip that step and you can lose years of rankings in a weekend.

AI search

Getting cited by ChatGPT, Claude and Perplexity, and whether that replaces SEO.

How do I get my business recommended by ChatGPT?

Assistants recommend businesses whose facts they can read, verify and cross-check, so state them plainly in text: what you do, the towns you cover, your hours, your prices and how long you have traded. Answer common questions in self-contained paragraphs that still make sense lifted out of context, add structured data, and make sure your details match across your website, Google Business Profile and directories. Then check robots.txt is not blocking the AI crawlers, because some hosts block them by default and you would never know.

Will AI search replace SEO?

It is changing what SEO means rather than removing the need for it. Assistants overwhelmingly answer by running ordinary web searches and reading what comes back, so being in those results is the entry ticket to being cited. There is no separate AI index to optimise for. What has changed is that clarity and structure now matter more than keyword placement, because the thing reading your page is pulling out facts rather than counting terms.

What is an llms.txt file?

A plain text file at the root of your domain stating who you are, what you do, where you operate and what you charge, in short declarative sentences. No assistant is obliged to read it and it is not a ranking factor, but it removes any doubt about your core facts and takes about twenty minutes to write. Almost no regional business has one, which is exactly why it is worth twenty minutes.

Should I block AI crawlers from my site?

It depends on whether your content is your product. A publisher whose articles are the business has a real case for blocking training crawlers. A plumber who wants to be recommended does not. Separate the two roles before deciding, because retrieval fetchers read your page live to answer a question somebody is asking right now, and blocking those removes you from the answer entirely.

How do I check whether AI assistants know about my business?

Ask them directly and write down what comes back: "who are the best [your service] in [your town]?" and then "tell me about [your business name]". Repeat monthly across ChatGPT, Claude, Perplexity and Google’s AI overview. The second question catches something surprisingly common: being known but described wrongly, usually with an old address or a service you dropped years ago. That is a consistency problem, and it is one you can fix in an afternoon.

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